Return Policy
Refund Policy – WhatsApp Business API Services
Effective Date : 14 July 2026
At Wapix Pro Automation, we provide WhatsApp Business API integration, messaging, automation, CRM, chatbot, and related software services. Please read this Refund Policy carefully before purchasing or subscribing to our services.
1. Non-Refundable Services
Due to the nature of digital services and third-party WhatsApp/Meta infrastructure, payments made for the following services are generally **non-refundable**:
* WhatsApp Business API setup and onboarding charges
* Account activation and configuration charges
* Software/platform subscription fees
* CRM and WhatsApp automation subscription fees
* Chatbot and Flow Builder services
* API integration and development charges
* Customization and implementation charges
* Technical setup or migration charges
* Message credits or prepaid communication charges
* Third-party API or service charges
* Renewal payments
* Promotional, discounted, or special-offer plans
Once the service has been activated, configured, or made available to the customer, the applicable payment will not be eligible for a refund.
2. Meta / WhatsApp Charges
WhatsApp Business API services may involve charges, restrictions, policies, or billing systems controlled by **Meta/WhatsApp or other third-party providers**.
We are not responsible for:
* Meta/WhatsApp account restrictions or suspension
* Message template rejection
* Changes in Meta/WhatsApp policies
* Changes in Meta conversation or messaging charges
* Meta payment gateway or card-processing failures
* Business verification delays
* Phone number eligibility issues
* Changes to WhatsApp API features or limitations
* Third-party service interruptions
Any amount charged directly by Meta or another third-party provider is subject to that provider's own refund and billing policies.
3. Failed Payment / Duplicate Payment
If a payment is successfully debited from the customer's bank account but the payment status on our system remains **failed, pending, or unsuccessful**, the customer should provide the payment transaction details.
After verification, if the amount has actually been received by us and the service has not been activated, we may process the eligible refund.
In case of a duplicate payment for the same service, the duplicate amount may be refunded after verification.
4. Technical Issues
Temporary technical problems, API downtime, Meta/WhatsApp service interruptions, third-party failures, or configuration issues do not automatically qualify for a refund.
Our technical team will make reasonable efforts to troubleshoot and resolve service-related issues.
If the issue is caused by our platform and remains unresolved despite reasonable technical support, the company may, at its discretion, provide an appropriate service adjustment, extension, credit, or refund where applicable.
5. Account Suspension or Restriction
No refund will be provided where a WhatsApp Business Account, phone number, Business Manager, or related account is restricted, disabled, suspended, or rejected by Meta/WhatsApp due to:
* Violation of WhatsApp/Meta policies
* Spam or unsolicited messaging
* Prohibited or restricted content
* User complaints
* Misuse of the WhatsApp Business Platform
* Incorrect or misleading business information
* Customer's activities or business practices
* Any action or decision taken by Meta/WhatsApp
Customers are responsible for complying with all applicable WhatsApp Business and Meta policies.
6. Subscription Cancellation
Customers may cancel their subscription according to the applicable service terms. However, cancellation does not automatically entitle the customer to a refund for the current billing period.
Subscription fees already paid for an activated service are generally **non-refundable**, even if the customer stops using the service before the end of the subscription period.
7. Renewal Payments
Automatic or manual renewal payments are generally non-refundable once the subscription has been renewed and the service has been activated or continued.
Customers are responsible for requesting cancellation before the renewal date if they do not wish to continue the service.
8. Refund Eligibility
A refund may be considered only in exceptional circumstances, including:
* Duplicate payment confirmed by our accounts team
* Payment successfully received but service could not be activated due to a technical issue solely attributable to our company
* Payment made in error before service activation, subject to company approval
* Any other situation specifically approved by management
Refund eligibility will be determined after reviewing the transaction, account status, service activation status, and technical circumstances.
9. Refund Request Procedure
To request a refund, the customer must contact our support/billing team and provide:
* Customer name
* Registered email address
* Registered mobile number
* Order/invoice number
* Payment transaction ID
* Date and amount of payment
* Reason for the refund request
* Relevant screenshots or supporting documents, if applicable
We may request additional information to verify the claim.
10. Refund Processing
Once a refund is approved, it will normally be processed to the original payment method, subject to the payment gateway and banking system.
The time taken for the amount to appear in the customer's account may vary depending on the payment gateway, bank, or payment method.
11. Disputes and Chargebacks
Before initiating a chargeback or payment dispute with a bank/payment provider, customers are requested to contact our support team and provide an opportunity to investigate and resolve the issue.
Unauthorized or unjustified chargebacks may result in suspension of the customer's account and services, subject to applicable law.
12. Changes to This Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be published on this page with the updated effective date.
13. Contact Us
For refund-related queries or requests, please contact our support team through the official contact details provided on our website.
Email - wapixitsolution@gmail.com
By purchasing or using our WhatsApp API services, the customer acknowledges that they have read, understood, and agreed to this Refund Policy.
← Back to Wapix Pro
Effective Date : 14 July 2026
At Wapix Pro Automation, we provide WhatsApp Business API integration, messaging, automation, CRM, chatbot, and related software services. Please read this Refund Policy carefully before purchasing or subscribing to our services.
1. Non-Refundable Services
Due to the nature of digital services and third-party WhatsApp/Meta infrastructure, payments made for the following services are generally **non-refundable**:
* WhatsApp Business API setup and onboarding charges
* Account activation and configuration charges
* Software/platform subscription fees
* CRM and WhatsApp automation subscription fees
* Chatbot and Flow Builder services
* API integration and development charges
* Customization and implementation charges
* Technical setup or migration charges
* Message credits or prepaid communication charges
* Third-party API or service charges
* Renewal payments
* Promotional, discounted, or special-offer plans
Once the service has been activated, configured, or made available to the customer, the applicable payment will not be eligible for a refund.
2. Meta / WhatsApp Charges
WhatsApp Business API services may involve charges, restrictions, policies, or billing systems controlled by **Meta/WhatsApp or other third-party providers**.
We are not responsible for:
* Meta/WhatsApp account restrictions or suspension
* Message template rejection
* Changes in Meta/WhatsApp policies
* Changes in Meta conversation or messaging charges
* Meta payment gateway or card-processing failures
* Business verification delays
* Phone number eligibility issues
* Changes to WhatsApp API features or limitations
* Third-party service interruptions
Any amount charged directly by Meta or another third-party provider is subject to that provider's own refund and billing policies.
3. Failed Payment / Duplicate Payment
If a payment is successfully debited from the customer's bank account but the payment status on our system remains **failed, pending, or unsuccessful**, the customer should provide the payment transaction details.
After verification, if the amount has actually been received by us and the service has not been activated, we may process the eligible refund.
In case of a duplicate payment for the same service, the duplicate amount may be refunded after verification.
4. Technical Issues
Temporary technical problems, API downtime, Meta/WhatsApp service interruptions, third-party failures, or configuration issues do not automatically qualify for a refund.
Our technical team will make reasonable efforts to troubleshoot and resolve service-related issues.
If the issue is caused by our platform and remains unresolved despite reasonable technical support, the company may, at its discretion, provide an appropriate service adjustment, extension, credit, or refund where applicable.
5. Account Suspension or Restriction
No refund will be provided where a WhatsApp Business Account, phone number, Business Manager, or related account is restricted, disabled, suspended, or rejected by Meta/WhatsApp due to:
* Violation of WhatsApp/Meta policies
* Spam or unsolicited messaging
* Prohibited or restricted content
* User complaints
* Misuse of the WhatsApp Business Platform
* Incorrect or misleading business information
* Customer's activities or business practices
* Any action or decision taken by Meta/WhatsApp
Customers are responsible for complying with all applicable WhatsApp Business and Meta policies.
6. Subscription Cancellation
Customers may cancel their subscription according to the applicable service terms. However, cancellation does not automatically entitle the customer to a refund for the current billing period.
Subscription fees already paid for an activated service are generally **non-refundable**, even if the customer stops using the service before the end of the subscription period.
7. Renewal Payments
Automatic or manual renewal payments are generally non-refundable once the subscription has been renewed and the service has been activated or continued.
Customers are responsible for requesting cancellation before the renewal date if they do not wish to continue the service.
8. Refund Eligibility
A refund may be considered only in exceptional circumstances, including:
* Duplicate payment confirmed by our accounts team
* Payment successfully received but service could not be activated due to a technical issue solely attributable to our company
* Payment made in error before service activation, subject to company approval
* Any other situation specifically approved by management
Refund eligibility will be determined after reviewing the transaction, account status, service activation status, and technical circumstances.
9. Refund Request Procedure
To request a refund, the customer must contact our support/billing team and provide:
* Customer name
* Registered email address
* Registered mobile number
* Order/invoice number
* Payment transaction ID
* Date and amount of payment
* Reason for the refund request
* Relevant screenshots or supporting documents, if applicable
We may request additional information to verify the claim.
10. Refund Processing
Once a refund is approved, it will normally be processed to the original payment method, subject to the payment gateway and banking system.
The time taken for the amount to appear in the customer's account may vary depending on the payment gateway, bank, or payment method.
11. Disputes and Chargebacks
Before initiating a chargeback or payment dispute with a bank/payment provider, customers are requested to contact our support team and provide an opportunity to investigate and resolve the issue.
Unauthorized or unjustified chargebacks may result in suspension of the customer's account and services, subject to applicable law.
12. Changes to This Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be published on this page with the updated effective date.
13. Contact Us
For refund-related queries or requests, please contact our support team through the official contact details provided on our website.
Email - wapixitsolution@gmail.com
By purchasing or using our WhatsApp API services, the customer acknowledges that they have read, understood, and agreed to this Refund Policy.